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App or API: start with your operating needs
A small team may begin with the WhatsApp Business app. An API-based setup becomes relevant when several agents need a shared workflow, campaigns require structure or customer messages must connect to another business system. Discuss the actual job rather than migrating simply for a feature list.
Plan the number before setup
Tell us whether you use a personal number, a WhatsApp Business app number or an existing API account. Number eligibility, migration and coexistence options depend on the account and available setup path. Do not disconnect your current service before the intended route is confirmed.
Prepare the business and messaging workflow
Identify the account administrator, the business information available for setup, the audience permission process and the first message templates. Agree who answers replies and how exceptions are escalated. Account and template approvals can affect the launch schedule.
Understand two layers of cost
Your platform subscription covers the agreed software access and inclusions. WhatsApp/Meta messaging charges are separate and depend on applicable message categories and recipient markets. Your quote should also explain any onboarding, additional-user or integration costs.
Property enquiries across the UAE and GCC
A sales team receives enquiries for several developments. Route each conversation by property interest and preferred location, then let the responsible advisor agree the next step.
Tell us the operating and recipient countries, language needs and coverage hours. The proposed setup will distinguish UAE pricing from any other market-specific commercial terms.