info@whats-now.com
A familiar place to respond
Participants who already use WhatsApp can answer within the conversation, without moving to a separate survey website or installing another survey app.
AI WhatsApp Surveys · UAE & international
Ask on WhatsApp. Listen. Deliver better.
For UAE, Middle East, Africa and global teams: conduct AI-powered surveys through WhatsApp. People answer with typed messages or voice notes, helping you understand their needs and prepare a more relevant service.
01 / Start with a familiar conversation
Why WhatsApp makes participation simpler
A survey is only useful when people can comfortably take part. WhatsApp brings questions into a messaging app many people already use to speak with family, friends and businesses.
Type or speak
Some people prefer a short typed answer. Others find a voice note easier, especially when typing is uncomfortable or they want to explain more. Offer both ways to respond.
Design for different people
Use clear questions and a respectful tone across age groups and genders. Familiarity and choice can reduce effort; each audience still has its own language, device and accessibility needs.
WhatsApp reports more than 3 billion users across over 180 countries. This demonstrates reach, not a guaranteed response rate or universal access. Source: WhatsApp About, checked 22 October 2026.
02 / Collect information with a purpose
Better information helps you deliver a better service
A useful survey connects every question to a decision. Learn what people need before delivery, identify what is missing, and understand what should improve afterwards.
Before: understand the need
Ask about preferences, timing and practical requirements so your team can prepare the right service rather than rely on assumptions.
During: coordinate delivery
Review the answers received and the information still missing. Use the findings to plan capacity, allocate attention and clarify requests.
After: learn and improve
Ask what worked and what could be better. Review the feedback, choose an improvement and check whether the next service experience changes.
03 / The Whats-Now experience
AI-powered questionnaires. Text and voice replies.
Whats-Now conducts survey conversations through WhatsApp and accepts typed answers or voice notes. Teams can review structured questionnaire responses, question-level participation and report downloads.
Whats-Now survey Illustrative conversation
Example wording, not a live survey or a claim of automatic transcription.
From a reply to a practical next step
- Choose the purpose. Define what your team needs to learn and how it will use the answers.
- Prepare the questionnaire. Keep questions short, relevant and suitable for the audience.
- Collect replies on WhatsApp. Let participants type or send a voice note.
- Review and act. Check responses and missing information, then use the findings to prepare or improve the service.
A stated preference is not a confirmed booking. Your team confirms availability and the agreed next step.
Flexible question formats
Use free-text, single-choice, multiple-choice and time questions to collect the details relevant to the questionnaire.
Supporting information
Where the workflow requires it, collect a photo or supporting document alongside questionnaire answers. Ask only for information you need.
Response visibility
Review question-level response counts and percentages, available answer breakdowns and the full-report download option.
04 / Put the answers to work
Survey examples for UAE, GCC, Africa and global teams
These are practical applications to scope with your team. Start with one audience and one service decision.
Hospitality and guest services
Collect arrival times, accommodation requirements and stay feedback.
Service outcome: Prepare guest arrangements and review service gaps.
Property and maintenance services
Ask about service requirements, access timing and completed-work feedback.
Service outcome: Coordinate follow-up with the responsible team.
Customer and community services
Collect needs, preferences and feedback for a defined audience.
Service outcome: Prioritise delivery and review what needs improvement.
Events and guest arrangements
Collect guest details, accommodation nights and arrival or departure times.
Service outcome: Plan accommodation and guest services using the responses.
Discuss your workflow with Al Hutaib Computers & Network Solutions LLC in Dubai. For GCC, African and other international audiences, specify the country, language and service process. Confirm supported survey languages and voice handling for your intended audience during the demo.
Practical answers
WhatsApp survey FAQs
What is an AI-powered WhatsApp survey?
It is a questionnaire conducted through a WhatsApp conversation using Whats-Now’s AI-powered survey system. Participants can reply with typed messages or voice notes, and the team can review collected responses.
Can people answer with voice notes instead of typing?
Yes. Whats-Now supports voice-note answers as well as typed text. This gives participants a choice when speaking is more comfortable or convenient. Confirm the languages and voice-processing requirements for your deployment.
Do participants need to open a separate survey link?
The questionnaire is answered within WhatsApp. Participants who already have WhatsApp do not need a separate survey app or external questionnaire page to provide their answers.
Is this suitable for older people or people who find typing difficult?
Voice notes can reduce the need to type, while short questions can make the conversation easier to follow. Suitability depends on the individual, their device and their familiarity with WhatsApp; retain an assisted option for anyone who needs it.
What can my team see in the reporting?
The demonstrated reporting includes question-level answered counts and percentages, response breakdowns for applicable question types and a full-report download option. Agree how started, answered and completed are defined for your survey.
Can it be used for customer feedback and service planning?
Yes. Scope questions around customer needs, preferences or feedback, then use the answers to support service planning and improvement. Survey results inform decisions; they do not automatically guarantee better outcomes.
What should we prepare before launching?
Bring the survey objective, audience, questions, expected response formats and languages. Explain what participants are being asked to share, how it will be used and how they can decline. Agree data access, retention, implementation scope and costs before launch.
How much does a WhatsApp survey cost?
Request a quotation for your audience size, survey workflow, voice requirements and reporting needs. Confirm platform, implementation, applicable messaging and any voice-processing costs separately; no survey-specific rate is assumed from the general platform plans.
Make your next survey useful from the first question.
Tell us who you serve, what you need to learn, and how the answers will improve delivery. See a Whats-Now survey demonstration using typed replies and voice notes.
Product information reviewed 22 October 2026. Examples are illustrative; implementation and language requirements are agreed for your workflow.